Exemptions depend on your circumstances
HMRC considers digital barriers, including age, health, location and religious beliefs. Unfamiliarity with software alone is not enough.
Read the official criteriaManaged by chartered accountants
Avona Concierge · The human side of MTD
Hand over your MTD obligations to chartered professionals.
You do not have to master accounting software to stay compliant with HMRC. Our managed concierge service combines the speed of Avona with human oversight from qualified chartered accountants, keeping your quarterly updates organised and ready to file.
Retainers from £60/month + £15 software.
See all three service tiers ↓
Received an HMRC auto-enrolment letter?
Understand your letter If you missed the 7 August 2026 update, bring us your letter. We can check what is outstanding and agree a catch-up plan once we have your records and authorisation.
You have options
You do not need to become a software expert.
Find out where you stand, then choose the support that works for you.
Having help is not an automatic rejection
HMRC considers your personal circumstances. Access to a friend, family member or accountant does not by itself settle your application.
Try the free exemption checkerA professional team can take the admin on
If you need MTD, Concierge gives you a human point of contact and a practice to manage filings, with a clear division of responsibilities.
Find your level of supportTransparent retainers. A clear scope.
Three service tiers tailored to your business.
Every package separates the professional retainer from the Avona digital record-keeping engine at £15/month. Here is exactly how the monthly price adds up.
Bronze
You keep the records. We review and file.
For tech-aware sole traders and single-property owners.
£60/month
Practice retainer
Practice retainer
+ £15/month software
Combined: £75/month
- Guidance on preparing your records
- Automated error checks
- Professional review of quarterly summaries
- Quarterly HMRC filing by our authorised team
- Standard support
Silver
Let us manage your quarterly compliance.
For busy tradespeople, contractors and multi-property landlords.
£90/month
Practice retainer
Practice retainer
+ £15/month software
Combined: £105/month
- Managed quarterly compliance
- Categorisation: up to 75 bank transactions/month
- Quarterly bank reconciliation
- Running tax liability estimates
- Proactive phone and portal support
Gold
A closer working relationship, all year.
For high earners and portfolio landlords with more complex affairs.
£150/month
Practice retainer
Practice retainer
+ £15/month software
Combined: £165/month
- Concierge bookkeeping: up to 200 transactions/month
- Managed quarterly compliance and reconciliation
- Year-end tax return preparation included
- Dedicated Customer Success contact
- Two strategic tax reviews each year
- Priority support
Your engagement confirms scope, transaction limits and any additional work. Year-end tax return preparation is included in Gold; ask us about year-end support for Bronze and Silver.
Answers, with a human behind them
We do not believe in making you sit in phone queues.
A useful answer should move things forward. Our Customer Success team coordinates your questions, keeps work moving and brings in the right specialist.
A curated Knowledge Bank
Plain-English HMRC guidance, expense explainers and filing timelines, ready when you need a quick answer.
Avona AI for everyday questions
Ask about everyday record keeping and expenses. Avona AI helps you find guidance, with specialist questions passed to the team.
A direct route to a human
Your Customer Success team coordinates queries and routes complex tax questions to named, qualified chartered accountants.
Support we measure
We measure response speed and customer satisfaction, targeting responses under 15 minutes and satisfaction above 95%. Your engagement sets out the applicable service levels.
Start on your phone. We will guide you.
A straightforward route to getting set up.
Request onboarding and our team will help you through these steps. Identity checks, HMRC authorisation and the state of your records determine when we can start filing.
- 01
Open your secure invitation
Start with the invitation sent by email or SMS. Our team guides you into your client portal.
- 02
Confirm your tax and business details
Provide the details we need to check your HMRC records, income sources and properties.
- 03
Complete identity checks
Follow the secure identity verification steps using your phone, with help available if you need it.
- 04
Agree the scope and monthly payment
Review your engagement terms, sign electronically and arrange your Direct Debit.
- 05
Authorise our practice with HMRC
Complete the agent authorisation so we can act for you. We then agree the records and deadlines to tackle first.
Do I need to learn how to use accounting software?
On Silver and Gold, our team handles categorisation, reconciliation and quarterly filings. You connect your bank and provide receipts and any missing records. On Bronze, you prepare your records with guidance, and our practice reviews and submits the quarterly summaries.
I received an HMRC letter and missed the 7 August deadline. What happens now?
Bring the letter to us so we can check your account and agree a catch-up plan. HMRC does not apply late quarterly update points for 2026/27, but tax return penalties still apply. HMRC requires your final quarterly update before your annual return. Catch-up depends on your records and agent authorisation.
Read HMRC’s auto-enrolment guidanceWho submits my updates to HMRC?
Our chartered practice team reviews and submits quarterly updates under your HMRC agent authorisation. Gold includes year-end tax return preparation; the scope and filing arrangements are confirmed in your engagement. Ask us about year-end work for Bronze and Silver.
Can I speak to a real person?
Yes. Speak to our Customer Success team through portal messaging and arranged calls or video consultations. Your tier determines the support included, with complex tax questions escalated to qualified accountants.
Is the software included in the retainer?
The Avona software engine is a separate £15/month. Including software, Bronze is £75, Silver £105 and Gold £165 per month. We confirm the scope and any additional work before you engage us.
Can I cancel or switch tiers?
Retainers run monthly. You can upgrade, downgrade or cancel with 30 days’ notice, under your engagement terms. We will agree how to handle outstanding work and the handover of your records.
A little less on your shoulders
Hand your MTD paperwork over to chartered accountants today.
Get help with deadlines, auto-enrolment letters and software headaches. Start with a conversation and a clear plan.